Navigate to the Call Center editor by selecting Configure > Call Centers from the Navigation Panel.
The Call Center editor offers the following tabs and buttons:
- General – Displays the main settings for the selected service.
- Call Center ID – LiveVox assigned unique identifier code.
- Name – The Call Center name, appearing throughout your site.
- Manager – The Call Center's manager name (not required).
- Billing System – The Call Center's billing system (not required).
- Default Input Filter – The Call Center's default input filter, applied if the service does not have a setting and the filename pattern does not work.
- Default Agent Phonebook - Default agent phone book assigned to the selected call center.
- Campaigns – This section allows you to view and control dialing lists.
See section on Campaign Controls within Site and Service Management for further information on managing campaigns from the Call Center editor.
- Change History – View all recent adjustments made using the Call Center editor.
- Services – Displays a list of the services within the call center. Using the cog icon in the upper right-hand corner, you can specify the inclusion of fields, order, and which field is used to sort the list.
- Double clicking a service name opens the Services editor.
- For more information, please see section on Services Tabs.