This section provides information regarding the settings available for Agent Desktop. Agent Desktop is a screen used by agents when working on customer calls using LiveVox.
Agent Desktop provides the following information:
- Customer information
- Termination codes
- Optional call controls
- Configurable widgets through the Extended Panel
- Configurable contact information (CRM) along with targeted scripts through the Designer Panel
The Agent Desktop configuration is assigned at either the client or service level. This section provides information regarding the following Agent Desktop settings: