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The Associated Entities tab shows which entities (Client, Call Centers, Services) have the selected agent desktop assigned. Navigate to Configure > Agent > Agent Desktop > Associated Entities tab.


 

The following fields are displayed under the Associated Entities tab:

  • Type - Displays the object type the Agent Desktop is associated to, whether a Service or a Client.
  • ID - Displays the unique ID of the Client or Service.
  • Name - Displays the descriptive name of the Service or Client.

 

Agent Desktop can be assigned to multiple services (the Associated Entities tab displays those services using it) so a change intended for only one service can impact many more. It is a good idea to copy the agent desktop and edit/test before applying to the larger service group.

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