| Module Name | Message Properties | Advanced Properties | Call Flow Properties | Event Connectors |
| account_lookup | Get Account Number Phrase | Get Account Number Max No Match Phrase | Bargein | Success |
| Get Account Number No Match Phrase | Get Account Number Max No Input Phrase | Failure | ||
| Get Account Number No Input Phrase | Get SSN No Match Phrase | No Match | ||
| Get SSN Phrase | Get SSN No Input Phrase | No Input | ||
| Account Lookup Max Retries | Get SSN Max No Match Phrase | |||
| Lookup Source | Get SSN Max No Input Phrase | |||
| Lookup List | Account Lookup Prompt Phrase | |||
| Account Lookup Failed Prompt Phrase | ||||
| Account Lookup Retry Prompt Phrase | ||||
| Account Lookup Account Number Min Length | ||||
| Account Lookup Account Number Max Length | ||||
| Account Lookup SSN Min Length | ||||
| Account Lookup SSN Max Length | ||||
| Account Lookup Input Timeout | ||||
| alt_language | Alt Language Main Prompt Phrase | N/A | Bargein | Key Press |
| Default Language | No Input | |||
| Alternative Language | No Match | |||
| billingtree_check | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping | Failure | |||
| billingtree_creditcard | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping | Failure | |||
| check | Check Routing Number Prompt Phrase | Check Routing Number Max No Input Phrase | Bargein | Success |
| Check Routing Number No Input Phrase | Check Routing Number Max No Match Phrase | No Match | ||
| Check Routing Number No Match Phrase | Check Account Number Max No Input Phrase | No Input | ||
| Check Account Number Prompt Phrase | Check Account Number Max No Match Phrase | |||
| Check Account Number No Input Phrase | Check Number Max No Input Phrase | |||
| Check Account Number No Match Phrase | Check Number Max No Match Phrase | |||
| Check Number Prompt Phrase | Confirm Routing Number Prompt Phrase | |||
| Check Number No Input Phrase | Confirm Routing Number No Input Phrase | |||
| Check Number No Match Phrase | Confirm Routing Number No Match Phrase | |||
| Check Input Max Retries | Confirm Routing Number Max No Input Phrase | |||
| Acount Number Input Max Retries | Confirm Routing Number Max No Match Phrase | |||
| Check Number Input Max Retries | Confirm Account Number Prompt Phrase | |||
| Confirm Account Number No Input Phrase | ||||
| Confirm Account Number No Match Phrase | ||||
| Confirm Account Number Max No Input Phrase | ||||
| Confirm Account Number Max No Match Phrase | ||||
| Confirm Check Number Prompt Phrase | ||||
| Confirm Check Number No Input Phrase | ||||
| Confirm Check Number No Match Phrase | ||||
| Confirm Check Number Max No Input Phrase | ||||
| Confirm Check Number Max No Match Phrase | ||||
| Bank Routing Number Length | ||||
| Check Input Timeout | ||||
| Variable to store bank routing number | ||||
| Variable to store bank account number | ||||
| Variable to store check number | ||||
| check_agent | N/A | N/A | N/A | Agent Available |
| Agent Not Available | ||||
| Agent Not Logged In | ||||
| check_call_center | N/A | N/A | N/A | Call Center Open |
| Call Center Close | ||||
| conference_room | Max Participants | Conference Room PIN | N/A | pending |
| Record Conference | ||||
| condition | Condition Expression | N/A | N/A | Success |
| Failure | ||||
| consent | N/A | N/A | N/A | Success |
| Failure | ||||
| credit_card | Credit Card Number Prompt Phrase | Credit Card Number Max No Input Phrase | Bargein | Success |
| Credit Card Number No Input Phrase | Credit Card Number Max No Match Phrase | No Match | ||
| Credit Card Number No Match Phrase | Credit Card Expiration Date Max No Input Phrase | No Input | ||
| Credit Card Expiration Date Prompt Phrase | Credit Card Expiration Date Max No Match Phrase | |||
| Credit Card Expiration Date No Input Phrase | Credit Card Security Code Max No Input Phrase | |||
| Credit Card Expiration Date No Match Phrase | Credit Card Security Code Max No Match Phrase | |||
| Credit Card Security Code Prompt Phrase | Confirm Credit Card Number Prompt Phrase | |||
| Credit Card Security Code No Input Phrase | Confirm Credit Card Number No Input Phrase | |||
| Credit Card Security Code No Match Phrase | Confirm Credit Card Number No Match Phrase | |||
| Credit Card Number Input Max Retries | Confirm Credit Card Number Max No Input Phrase | |||
| Expiration Date Input Max Retries | Confirm Credit Card Number Max No Match Phrase | |||
| Security Code Input Max Retries | Confirm Expiration Date Prompt Phrase | |||
| Variable to store credit card number | Confirm Expiration Date No Input Phrase | |||
| Variable to store credit card expiration date | Confirm Expiration Date No Match Phrase | |||
| Variable to store credit card security code | Confirm Expiration Date Max No Input Phrase | |||
| Confirm Expiration Date Max No Match Phrase | ||||
| Confirm Credit Card Security Code Prompt Phrase | ||||
| Confirm Credit Card Security Code No Input Phrase | ||||
| Confirm Credit Card Security Code No Match Phrase | ||||
| Confirm Credit Card Security Code Max No Input Phrase | ||||
| Confirm Credit Card Security Code Max No Match Phrase | ||||
| Credit Card Timeout | ||||
| To Accept VISA Card or Not | ||||
| To Accept MASTER Card or Not | ||||
| To Accept DISCOVER Card or Not | ||||
| To Accept AMEX Card or Not | ||||
| entering_digits | Get Number Prompt Phrase | Number Minimum Length | Bargein | Success |
| Get Number Invalid Phrase | Number Maximum Length | No Match | ||
| Get Number No Input Phrase | No Input | |||
| Get Number Max Retries | ||||
| Variable to Store the Number | ||||
| extension_transfer | Extension Prompt Phrase | Extension Max Nomatch Phrase | Bargein | Agent Not Available |
| Extension Invalid Phrase | Extension Max Noinput Phrase | |||
| Extension NoInput Phrase | Extension Max Retries | |||
| Operator Transfer Prehold Prompt Phrase | Number Minimum Length | |||
| Operator Transfer Hold Phrase | Number Maximum Length | |||
| Variable to Store the Number | ||||
| Contact Type for Screen Pop | ||||
| Agent Hold Prompt Phrase | ||||
| Hold Menu Main Prompt Phrase | ||||
| Hold Menu Invalid Prompt Phrase | ||||
| Hold Menu Noinput Prompt Phrase | ||||
| Hold Menu Max Error Prompt Phrase | ||||
| Call Recording Menu Prompt Phrase | ||||
| Hold Menu Start Time (in seconds) | ||||
| Hold Menu Repeat Interval (in seconds) | ||||
| Hold Menu Max Retries | ||||
| Classification ID | ||||
| Agent ID Value | ||||
| Agent Logon ID Value | ||||
| Priority | ||||
| Agent VM Number | ||||
| VM Transfer Prehold Message | ||||
| VM Transfer Hold Message | ||||
| http | Service URL | Authentication Mode | Bargein | Success |
| Request Method | Authentication User Name | Failure | ||
| Request Parameter Mapping | Authentication Password | Timeout | ||
| Response Variables Mapping | Connection Timeout | |||
| Read Timeout | ||||
| Request Header Mapping | ||||
| Request Type (Content-Type) | ||||
| Response Type (Accept) | ||||
| Internal ACD Request | ||||
| payment_amount | Main Prompt Phrase | Max No Input Prompt Phrase | Bargein | Success |
| No Input Prompt Phrase | Max No Match Phrase | No Match | ||
| No Match Prompt Phrase | Confirmation Required or Not | No Input | ||
| Max Retries | Confirmation Main Prompt Phrase | |||
| Variable for Amount Entered | Confirmation No Input Prompt Phrase | |||
| Confirmation No Match Prompt Phrase | ||||
| Confirmation Max No Input Prompt Phrase | ||||
| Confirmation Max No Match Phrase | ||||
| Minimum Payment Amount | ||||
| Maximum Payment Amount | ||||
| phone_lookup | ANI Lookup Prompt Phrase | Other Phone Lookup Prompt Phrase | Bargein | Success |
| Lookup Source | Other Phone Lookup No Input Prompt Phrase | Failure | ||
| Lookup List | Other Phone Lookup No Match Prompt Phrase | No Input | ||
| Other Phone Lookup Max No Input Prompt Phrase | No Match | |||
| Other Phone Lookup Max No Match Prompt Phrase | ||||
| Other Phone Lookup Retry Prompt Phrase | ||||
| ANI Lookup Failed Prompt Phrase | ||||
| Other Phone Timeout | ||||
| Other Phone Lookup Input Retries | ||||
| ANI Lookup Retries | ||||
| qc_amd_transfer | Operator Transfer Prehold Prompt Phrase | N/A | Bargein | Agent End Call |
| Operator Transfer Hold Phrase | Failure | |||
| Agent Hold Prompt Phrase | Agent Not Available | |||
| Agent Skill | Is Answering Machine? | |||
| Agent ID Value | Monitor | |||
| Agent Logon ID Value | ||||
| Priority | ||||
| schedule_callback | Callback to Other Phone No Match Prompt Phrase | Callback to Current Phone Max No Input Prompt Phrase | Bargein | Success |
| Callback to Other Phone Max Retries | Callback to Current Phone Max No Match Phrase | Failure | ||
| Callback Time Main Prompt Phrase | Callback to Current Phone Valid keys | No Input | ||
| Callback Time No Input Prompt Phrase | Callback to Other Phone Max No Input Prompt Phrase | No Match | ||
| Callback Time No Match Prompt Phrase | Callback to Other Phone Max No Match Phrase | |||
| Callback Time Max Retries | Callback to Other Phone Timeout | |||
| Callback AM or PM Main Prompt Phrase | Callback Time Max No Input Prompt Phrase | |||
| Callback AM or PM No Input Prompt Phrase | Callback Time Max No Match Phrase | |||
| Callback AM or PM No Match Prompt Phrase | Callback Time Timeout | |||
| Callback AM or PM Max Retries | Callback AM or PM Max No Input Prompt Phrase | |||
| Confirmation Main Prompt Phrase | Callback AM or PM Max No Match Phrase | |||
| Confirmation No Input Prompt Phrase | Callback AM or PM Valid Keys | |||
| Confirmation No Match Prompt Phrase | Callback AM or PM Timeout | |||
| Confirmation Max Retries | Confirmation Max No Input Prompt Phrase | |||
| Invalid Callback Time Phrase | Confirmation Max No Match Phrase | |||
| Invalid Callback Time Max Retries | Confirmation Valid Keys | |||
| Enable callback by order | Confirmation Timeout | |||
| Play back estimated callback time Main Prompt Phrase | Variable for Phone Number Entered | |||
| Play back estimated callback time NoInputPrompt Phrase | Variable for Time Entered | |||
| Play back estimated callback time NoMatch Prompt Phrase | ||||
| Play back estimated callback time Max No Input Prompt Phrase | ||||
| Play back estimated callback time Max No Match Phrase | ||||
| silence_detection | Prompt Played Back for Monitored Party. | N/A | Silence Detection Threshold (milliseconds) | Success |
| sms | SMS message | SMS phone position | N/A | Success |
| SMS short code | SMS service id | Failure | ||
| speak | Text to speak | N/A | Bargein | Success |
| Failure | ||||
| speech_recognition | Prompt to start speech recognition | Timeout to stop recognition in seconds | Bargein | Success |
| Prompt played when no voice for recognition | Play beep prior to recognition | No Input | ||
| Prompt played when recognition failed | End speaking on key press | No Match | ||
| Prompt played when reaching max no input | Recognition Engine Vendor | |||
| Prompt played when reaching max no match | ||||
| Max length of the speech in seconds | ||||
| Max recognition retries | ||||
| The mapping of the recognition response and variables | ||||
| Grammar used by recognition | ||||
| Record | Message to play before recording | Timeout to stop recording | Bargein | Success |
| Recording prefix message | Play beep prior to recording | No Input | ||
| Max length (secs) of recording | End Recording on key press | |||
| variable_assignment | Assignment Expression | N/A | Debug | Success |
| Failure | ||||
| virtual_assistant | BOT Name | Bargein | Success | |
| BOT Provider | Failure | |||
| Language | ||||
| Query | ||||
| Response Mapping | ||||
| BOT Initialization | ||||
| Initialization Data Mapping | ||||
| Authorization / Project Key | ||||
| verification | Validation Main Prompt Phrase | Validation Max No Input Prompt Phrase | Bargein | Success |
| Validation No Input Prompt Phrase | Validation Max Invalid Prompt Phrase | Failure | ||
| Validation Invalid Prompt Phrase | Variable to Store the Input | No Match | ||
| Validation Max Retries | No Input | |||
| Variable for validation | ||||
| wait_for_patient | Wait for Customer Prompt Phrase | N/A | Bargein | Key Press |
| Wait for Customer Max Retries | No Match | |||
| No Input |
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