The Answering Machine Detection (AMD) module for outbound IVR and monitoring is used to determine if an outbound call is answered by a machine or not. You can use this module in place of the Introduction module in new contact flows.
Connectors
Event | Result |
|---|---|
| Is Answering Machine? | Yes (detects an answering machine and connects to a Machine module.) No (bridges the call to the next available agent via the Live Person or the Menu modules.) |
For information on other module connectors, see Understanding Connectors.
Usage Example
