The Work Queue Config option under Work Queue in the WFO tab lists all the scheduling, e-learning, coaching, and acknowledgment tasks and their related details. This option enables you to capture information regarding Task Type, Task Subtype, Subject, Priority, Duration Days, Auto (Rejection/Approval) and Days For (Rejection/Approval). Use the Filter field to narrow the list. For example, type Email to list details of Task Type 'Email'.
You can modify the Subject, Priority and Duration Days for a Task Type. To make the modifications:
- Double-click the task you want to edit.
- Make the necessary changes to the Subject, Priority and Duration Days fields.
- Click Save.