You can use the Audio Comments Categories editor to create, update, and delete categories that you can use when adding audio comments when manually scoring an interaction. You can use the categories created in this editor when adding an audio comment with a category to mark a specific event or indication in the call.
You can customize the displayed report table as follows.
| Option | Procedure |
|---|---|
| Display or hide certain columns in the table. |
|
| Sort the values in a column in ascending or descending order. | Click the column heading once or twice as required. Alternatively, you can click the arrow next to the column heading, and then select the Sort Ascending or Sort Descending option. |
| Filter the statistics based on a column. | Click the arrow next to the column heading, and then use the Filters option. |
| Lock or unlock a column. | Click the arrow next to the column heading, and then click the Lock or Unlock option. |
- To search for a specific report, use the Filter field.
- To refresh the list, click the Refresh icon (
).
- For more information about adding audio comments with categories, see the Search and Score section in the Administrative User Guide.
- To modify an audio comment category name, select the audio comment category that you want to modify and click Edit, or double-click the audio comment category. You can change the name in the Edit Audio Comment Category popup window.
- To delete an audio comment category, select the audio comment category and click Delete.