The File Processing Report provides information about a manual upload of files, such as subfolder name, extension, file count, and size. The report also contains the number of files that are In Progress, which were Skipped, and which were not uploaded due to errors.
To access the File Processing Report, navigate to WFO > SpeechIQ > Reporting > File Processing Report.
The Process Logs window displays the logs for the selected filter criteria.
Click 
to select a Date Range. Select other filter options as required.
Note
Process Logs are displayed for up to a week. In the Date Range field, select a date range for up to a week.
To view information about the upload:
Click the value (highlighted in blue) under the Complete, In Progress, Skipped, or Error columns.
The File Extension window is displayed with additional information, such as Filename, Parent Filename, Status, Uploaded Date, Created Date, and Actions.
Use
to filter the results further.- Click
to download the respective file.
- Click
to view the Error Log. The Error Detail screen is displayed with all the information. Click
to see the File Status in the form of a chart.
Click again to close the chart view.Under the Actions column, click
to reprocess the log for the file. A Warning screen is displayed.
Select items that you want to reprocess. Choose between Re-score Interaction, Reprocess Transcript, and Update Metadata. Click Yes.