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The Block Caller ID editor allows you to create and manage entries to block inbound unwanted caller.

  • Block Caller ID editor does not allow you to block your inbound numbers or the default platform Caller ID which is used to establish Agent Monitoring sessions.
  • For new entries, it can take up to 30 minutes before call blocking takes effect. 

Expand below tasks for more information:

  1. Click the Add Number button from the bottom-right corner. You are presented with the Add Number popup window.
  2. Enter the number you want to block.
  3. Specify an expiration date by clicking on the calendar icon and selecting the date from the Date Picker. Click Ok.
  4. Add the description for the number.
  5. Click the Save Number button to add the number in the list.
  1. Navigate to the phone number you wish to adjust. Scroll through the pages, or use the Search box to narrow down the list.
  2. Double-click anywhere on the phone number's row. The Edit Number popup window appears.
  3. Adjust required fields.
  4. Click the Save Number button.

Adding or updating many phone numbers can be performed manually as discussed in Blocking Caller ID / Adjusting an Entry sections or in bulk by the Import functionality.

  1. Click the Import button. The Import File popup window appears.
  2. Click in the Select a File to upload box and navigate to your revised/new phone number list.
    • Your file must be in a specific format to be successfully imported. The easiest way to proceed is to export your current list of phone numbers to see the columns, format, and needed information. The required data format for each row is as follows: Number, Description, Expiration Date
      For Example: 10020202020, public number 1, 11/23/2030 
    • Please note to include valid or blank data in appropriate fields when importing bulk phone number lists.
  3. Select Include Header checkbox if the import file has column headers in the first row.
  4. Open the required file and click the Import button. If successful, a notification appears and the phone numbers list is added. If not, correct your file and try again.
  1. Navigate to the phone number you wish to delete. Scroll through the pages or use the Search box to narrow down the list.
  2. Click anywhere on the phone number's row you wish to delete.
  3. Click the Delete Number button from the bottom-right corner. The Confirm popup notification appears.
  4. Click Yes to confirm the deleting of the phone number.

Clicking on the Export button from bottom-right corner exports the list of all blocked phone numbers with details in CSV format.

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