The Attempt Supervisor, formerly known as the Phone Dial Attempt Supervisor (PDAS), enables you to set a limit for the maximum number of contact attempts to an account or a phone number, as part of the dialing compliance plan for a user. This tool adds the call blocking feature to the LiveVox Portal (LVP) using existing Phone Do-Not-Contact (DNC)/ Do Not Dial (DND), Contact DND, and Contact+Phone DND flags. Changing the DNC, DND, and other flags without using the Attempt Supervisor (for example, manually changing these flags) can adversely affect the Attempt Supervisor rules.
In addition, LiveVox provides the Trusted Partners model to manage the relationship between LiveVox clients. You can use this feature if you have multiple portals that use the Attempt Supervisor. For more information, see Trusted Partners.
Important
If you have enabled Trusted Partners in U17, ensure that the Trusted Partner's LiveVox Portal and Attempt Supervisor are also on U17.
This section contains instructions for using the Attempt Supervisor and several example rules for reference. It is intended for system administrators, call center managers, compliance officers, and others who create, modify, maintain, or understand Attempt Supervisor dialing compliance rules.
For more information about PDAS 11 and 12, see PDAS Guide.
This section contains the following topics: