A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:
- Chat
- KB articles
- Ticketing
You can access web widgets on LVP by clicking the Configure tab > Web Widget > Widget.
You can configure a web widget with the chat function (that is, a chat widget) to be proactive. A proactive chat widget contacts the visitors browsing your website through a live chat when certain predefined conditions are met, and it displays a greeting that you can customize based on the context. 
- Web widget is a paid feature that involves an additional cost. Contact your Account team to enable this feature.
A customer must use the following browsers to access the web widget:
Desktop- Google Chrome (latest version)
- Firefox (latest version)
- Microsoft Edge
- Safari (latest version)
Mobile
- Google Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
This section contains the following topics: