The variable_assignment module allows you to assign a value to a variable based on the response from an external service, and perform different functions based on the value of these variables.
Here are some scenarios where you can use this module:
- Build a simple counter function in the contact flow that controls how many times a particular part of the contact flow loops before taking a different branch.
- Assign the value of the current day or current time to a contact flow variable, and then branch the logic of the contact flow in different directions based on the value of that variable.
- Update the value of certain reporting fields (system variables) that are available when you build CDR reports.
- Update the value of the system variable that controls whether the ACD will record the call or not - your contact flow can then dynamically control call recording based on the menu selection.
| Message Properties | Definition |
| Assignment Expression | Define the variable assignment expression. |
Assigning a value to a variable using the Expression Builder:
- Double-click the Value field in the Assignment Expression row of the variable_assignment module.
In the Variable Assignment window that appears, select the custom contact flow variable that you want to assign the value to.
- Use the Expressions section to define a condition or function.
- Click OK to save the variable assignment.