Script Builder Tab

U-Script is a tool that enables you to build dynamic scripts to guide an agent through various customer interactions (for example, onboarding, processing accounts, submitting surveys, diagnosing issues, and fulfilling orders). U-Script, lets you define dynamic workflows and scripts that help agents deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center. U-Script pulls together all relevant information your agents might need for any call scenario using LiveVox’s native Customer Relationship Management (CRM) solution, Contact Manager. Contact Manager eliminates data silos between multiple systems and eradicates the frustrating click-through of different screens so your agents can concentrate on the matter at hand.

You can make API calls to external web-enabled platforms and trigger automated actions at specific points within your script. The script information is recorded and saved in Contact Manager for analysis.

The agent can capture the information while on a call with the customer, the tool functions as a navigation screen for an agent to traverse between screens. Based on your knowledge of the business workflows and the tasks your agents need to complete while on a call, you can create scripts that range from simple step-by-step guides to more complex scenarios involving conditional logic.

You can access U-Script by accessing Designer and then clicking the Scripts tab.

This section contains the following topics.

• .Understanding U-Script vFall23
• .before you begin vLV19
• .Script Subtab Descriptions vFall23
• .Script Design Tab vLV19
• .Script Builder Tab vSpring24
• .Elements vLV19
• .CRM vLV19
• .Image vU17
• .Pages vLV19
• .Properties vLV19 (2) (2)
• .Style1 vU17
• .Events1 vU17
• .Director1 vU17
• .Javascript1 vU17
• .Preview Page vU17
• .Report config vFall23
• .Creating a Theme vFall23
• .Working with U-Script vFall23
• .Accessing Uscript from the Designer Desktop vFall23
• .Working with Themes vFall23
• .Publishing a Theme vFall23
• .Applying Theme for a Script vFall23
• .Creating a Script vFall23
• .Script Examples vU17
• .PlanningaScript vU17
• .Adding Data vLV19
• .Setting a style vU17
• .Creating the Pages vU17
• Setting a style
• .element properties vU17
• .Previewing the script vU17
• .Managing Scripts vU17
• .Assigning a Service to a Script vFall23
• .Advanced Features Uscript vLV19
• .Adding Iframe vU17
• .Adding Secure Payment Service vFall23
• .Manually Adding a Code vU17