To access the Agent Desktop screen, go to Configure > Agents > Agent Desktop. The Agent Desktop screen appears as shown below. Use the Filter field to search and list the required Agent Desktops.
To create a new Agent Desktop, click the Add button. To modify an existing Agent Desktop, double-click the required row.
The following fields are available in the main section.
Field | Description | ||||||||
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ID | LiveVox assigned a unique desktop identifier code. | ||||||||
Name | Displays the name of the selected Agent Desktop. | ||||||||
Description | Displays a brief description of the selected Agent Desktop. | ||||||||
Max Conference Parties | Select from the drop-down list the max number of participants that can be added by an agent into the conference (minimum value is 1, and the maximum value is 10). | ||||||||
Desktop Mode | Select the agent desktop mode from the drop-down list. Available options are:
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The Agent Desktop editor offers the following tabs:
Tab | Description |
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General | Provides different options to set the current agent desktop and call transfer options. For detailed information, see the Agent Desktop - General Tab section. |
ScreenPop | Allows to set the data fields shown on Agent Desktop with the sequence. For detailed information, see the Agent Desktop - ScreenPop Tab section. |
Desktop Native | Allows to set configurations for agent's full-screen recording and .NET functionality. For detailed information, see Agent Desktop - Desktop Native Tab section. |
Associated Entities | Displays the services that utilize the selected desktop. For detailed information, see the Agent Desktop - Associated Entities Tab section. |
Change History | The Change History tab tracks and displays the changes made to the Agent Desktop. For detailed information, see the Agent Desktop: Change History Tab section. |
Extended Panel | The Extended Panel tab allows users to configure the extended panel widgets of the selected Agent Desktop. For more information, see the Agent Desktop - Extended Panel Tab section. |
Designer | The Designer tab allows you to configure the designer desktop which can be assigned to the required Agent Desktop. For more information, see Agent Desktop - Designer Tab section. |
Messagebook | The Messagebook tab allows the user to configure the Messagebook entries for the selected agent desktop. For more information, see the Agent Desktop - Messagebook Tab section. |
Buttons
Save : Saves updates on the created or modified agent desktop.
Cancel: Discards the changes.