The first step in implementing LVP is to define the hierarchy for your organization. The LiveVox platform hierarchy consists of a unique Client portal, one or more Call Centers, and the Services associated with each Call Center. These components provide the foundation for organizing and administering your system.
Client
A Client is the enterprise-level representation of your LiveVox Portal. Each client has a unique ID. For more information see, Managing Clients.
Call Centers
A Call Center (or a contact center) is a logical grouping of Services used to control user access and facilitate reporting. By organizing agents and their associated Services, Call Centers help you manage the interaction data for your enterprise. For more information, see Working with Call Centers.
You can name your Call Centers by geographic location or by function.
Services
A Service is an entity that controls the layout of your agents’ desktops, the different customer-contact methods, the communication channels that are available to your agents, and the termination (or disposition) codes used when completing interactions. For more information, see Working with the Services Editor.