In some instances, contact attempts made by your agents are not processed by the Attempt Supervisor. This might happen because the contacted number is busy or there is no answer from the customer.
The Attempt Supervisor processes contact attempts only from the following campaign types:
- Voice channels: All outbound campaign types except SCHEDULED_CALLBACKS.
- Digital channels: Starting from U17, all outbound email and SMS attempts and results.
The following list describes the contact attempts that are not considered actual contact attempts:
| LV Result Code | Result |
|---|---|
| 83 | Account or Phone in Other File (Not Made) |
88 | Account Previously Contacted (Not Made) |
86 | Call Blocked (Not Made) |
87 | Call Suppressed (Not Made) |
99 | Duplicate Call (Not Made) |
| 122 | Excluded via Compliance Policy (Not Made) |
103 | Excluded via Dialing Sequence (Not Made) |
97 | Group ID Code Not Recognized (Not Made) |
| 95 | Insufficient Amount Due (Not Made) |
| 82 | Invalid Dialing Sequence (Not Made) |
| 94 | Invalid Phone Number (Not Made) |
| 91 | Max Attempts Made Hung Up (Not Made) |
| 92 | Max Attempts Made Machine (Not Made) |
| 121 | Maximum Account Attempts Reached (Not Made) |
| 89 | Missing or Bad Data (Not Made) |
| 96 | Missing Patient ID Info (Not Made) |
| 93 | No Patient Name (Not Made) |
| 85 | Not Attempted (Not Made) |
| 81 | Partitioned Do Not Call (Not Made) |
| 120 | Preview Dial - Agent Skipped (Not Made) |
| 90 | Regional Outage (Not Made) |
| 119 | Scheduled Callback - Agent Skipped (Not Made) |
| 98 | Specified Do Not Call (Not Made) |
| 84 | Wireless Call Suppressed (Not Made) |