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The customer profile report contains information about the customers (including visitors) who engaged with the bot. 

Generating the Report

To generate the customer profile report:

  1. On the All users tab, in the table, click Export.
    The Export data window containing your email address appears.

    You can add the email addresses of the customers with whom you want to share the report.

  2. Click Generate Report.
    An email with the following subject line is sent to you: Your report is ready. This email contains the option to download the customer profile report.

    The name of the downloaded report has the following prefix: users-report.

Report Data

The following table describes some of the columns that appear in the downloaded customer profile report for a given customer.

For descriptions of the columns that are not specified in the following table, see Managing Customer Profiles (Customer Details).


ColumnDescription
IdSystem-generated ID assigned to the customer.
UsernameSystem-generated name assigned to the customer.
Display NameDisplay name of the customer.
StatusStatus of the customer (active or inactive).
CountryCountry in which the customer is located.
US StateState in which the customer is located, if their country is the United States.
CityCity in which the customer is located.
Time zoneTime zone of the customer based on their location.
Device TypeType of the application that the customer used (for example, Web).
Device ModelBrowser or service that the customer used (for example, Firefox 89.0 or WhatsApp).
Operating SystemOperating system that the customer used.
App VersionVersion of the app that the customer used.
CarrierCarrier that the customer used.
AppsLiveVox Bot account that the customer used.
SegmentsSegments to which the customer belongs, separated by hyphens.
Uploaded ContentLink to automatically download the content uploaded by the customer during bot conversations.
Goal CompletionsBot goals that the customer completed, separated by hyphens.
Bots TakenBots that the customer used.
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