Customer Profile Report

The customer profile report contains information about the customers (including visitors) who engaged with the bot.

Generating the Report

To generate the customer profile report:

On the All users tab, in the table, click Export.
The Export data window containing your email address appears.
You can add the email addresses of the customers with whom you want to share the report.
Click Generate Report.
An email with the following subject line is sent to you: Your report is ready. This email contains the option to download the customer profile report.
The name of the downloaded report has the following prefix: users-report.

The following table describes some of the columns that appear in the downloaded customer profile report for a given customer.

For descriptions of the columns that are not specified in the following table, see Managing Customer Profiles (Customer Details).

Column	Description
Id	System-generated ID assigned to the customer.
Username	System-generated name assigned to the customer.
Display Name	Display name of the customer.
Status	Status of the customer (active or inactive).
Country	Country in which the customer is located.
US State	State in which the customer is located, if their country is the United States.
City	City in which the customer is located.
Time zone	Time zone of the customer based on their location.
Device Type	Type of the application that the customer used (for example, Web).
Device Model	Browser or service that the customer used (for example, Firefox 89.0 or WhatsApp).
Operating System	Operating system that the customer used.
App Version	Version of the app that the customer used.
Carrier	Carrier that the customer used.
Apps	LiveVox Bot account that the customer used.
Segments	Segments to which the customer belongs, separated by hyphens.
Uploaded Content	Link to automatically download the content uploaded by the customer during bot conversations.
Goal Completions	Bot goals that the customer completed, separated by hyphens.
Bots Taken	Bots that the customer used.