The Services tab of Client editor displays the details on each service, including current dialing information.
Using the cog icon in the upper right-hand corner, you can specify the inclusion of fields, order, and which field is used to sort the list. Double-clicking a service name opens the Services editor.
The Services tab displays the following fields:
- Service ID: Displays the LiveVox assigned unique identifier code.
- Service Name: Displays the name of the Service.
- Service Type: Displays the service type for the service name.
- Call Direction: Displays the call direction, whether the service launches outbound calls or receives inbound calls.
- CIP: The number of calls currently in progress.
- Talk: Total time agent was in call.
- Wait: Number of calls currently waiting in the queue.
- Time On Hold: The longest hold duration of all calls in the hold queue for the call center or service.
- Calls Connected: Total number of connected calls/transactions.
- Call Failed: Total number of calls that terminated without a connection.
- Calls Transferred: The number of calls presented to the service for ACD routing.
- Call Center: The Call Center in which the service is organized.
- Caller ID: Displays the Local Caller ID.
- Operator Phone: The number used when dialing using extensions rather than DIDs.
- Callback Phone: The number used in answering machine messages.
- Message: Displays the properties as set in Messaging tab.
- Inbound Message: Displays the message associated with the inbound service.
- Inbound Number: Displays the number associated with the inbound service.
- Number Type: Displays the Number Type by Agent at ready in, Callback, Caller ID, Group voice mail, Inbound, Local caller ID, Other and Personal voice mail.