Client Editor - Phone Numbers Tab

The Phone Numbers tab of the cClient editor provides a consolidated view of how phone numbers route through the platform.

• Phone Number:
  
  • Caller ID - Package ID: Defines the list of numbers for calling customers. The options for selection are assigned to your site and can be reviewed in more detail from the LCID editor tool.
    
  • Inbound Message: Selects the assigned inbound message. Clicking on the link next to the Inbound Message drop-down menu will take you to the Messages screen.
• Inbound Phone Number:
  • Search options include:
    • Filter: Options available are All, City, Inbound Number, and State.
    • Search By:  Options available are Starts with, Contains, Ends with, and Regex.
      
    • Number Type: Options available are Agent at ready in, Agent Direct Line, Callback, Caller ID, Extension, Group voice mail, Inbound, Other, and Personal voice mail.
    • Routing URL: Allows users to select a Routing URL from the drop-down list when available.
      
    • LCID Package: Allows users to select an LCID package from the drop-down list. The package contains a list of local caller ID numbers, any one of which (depending on geography) is designed to be displayed on a call recipient’s caller ID.
    • Status: Active or Inactive.
    • Emergency Service Activation Status: Allows you to search the phone numbers based on their emergency service activation status.  Select a status from the drop-down list and click the search icon.
  • The grid displays the list of phone numbers assigned and their routing settings. You can customize the fields that are displayed within the Phone Column grid. Click the cog icon at the top right of the panel to bring up the Phone Column Grid screen. The following fields are presented in the Phone Column Grid:
    • Inbound Number: Displays the phone number listed as an Inbound number.
  • • Inbound Service: Displays the inbound service assigned to the phone number.
    • Number Type: Displays the number type for the phone number.
    • Number Usage: Displays the usage of a phone number. The phone number usage can be associated with the following:
      • Email: Select the Email option to assign the phone number for the email campaign.
      • Mail: Select the Mail option to assign the phone number for the mail campaign.
      • SMS: Select the SMS option to assign the phone number for the SMS campaign.

      • Voice: Select the Voice option to assign the phone number for the voice campaign.

        • Only callback numbers with a number usage associated with the email option are displayed during an email campaign export within Contact Manager, hence it is recommended to procure a new callback number for mass emails.
        • The number is configured with number usage as email by the LiveVox team.
    • Agent: Displays the Agent assigned to either the Extension or Agent Direct Line number.
    • Emergency Service Activation Status: Displays the emergency service activation status. 
    • Call Center: Displays the call center associated with the phone number.
    • Inbound Message: Displays the assigned inbound message.
    • LCID Package: Displays the LCID package that lists the number.
    • City: The city registered to the primary address of the contact.
    • State: The state registered to the primary address of the contact.
    • Description: Optional field allowing users to add notes/description.
    • Activity Date: Displays the last activity date.
    • Installed Date: Displays the installed date of the phone number.
    • Provisioned Date: Displays the date, the phone number was assigned to the service.
    • Created By: Displays the LiveVox resource that created the number.
    • Last Modified By: Displays the Last resource that adjusted a setting in the Phones Column grid.
    • Active: Displays the date, the phone number was added to the records.
    • Disassociate Service: Allows you to disassociate a service from the phone number.

To re-assign the number to a different Inbound Service, click the Associate Service button.  

Double-clicking on the inbound phone number row opens the Edit Phone screen which allows you to update the Inbound service, status, and description of the inbound phone number.