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LiveVox Call and Screen Recording is a powerful feature that enables you to record interactions between agents and customers and capture the screen activities of an agent’s desktop. You can also store customer interactions such as phone calls, chats, emails, data, and information that was displayed on the agent's screen during the call in real-time. The recordings can be easily accessed and played back through the LiveVox Portal, and can be used for a variety of purposes, such as quality assurance, training, and compliance. The recordings can also be integrated with other systems, such as a CRM, to provide more detailed customer information and improve the performance of the interactions.

Features of Call and Screen Recording 

  • Enables you to retain call and screen recordings for a specified period of time.
  • You can encrypt call and screen recordings to ensure confidentiality or compliance. Call and Screen recordings are encrypted using keys generated and managed by LiveVox.
  • You can generate reports about the events of the call and screen recordings. The Recording Events Report provides the details of all access logs and changes in recording events. Users can use the Recording Events Report search tool to choose the parameters for generating the report. 
  • You can generate reports about the call and screen recordings. You can use the recording report search tool to choose the parameters for generating the report. Once the report is generated, you can playback the call/screen recording or download it in mp3 (call recording) / webm (screen recording) format.

For more information on Recording Retention and Settings, Recording File Specifications, Recording Encryption, and Recording Reports see Call and Screen Recording Infosheet.

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