Agents are often added by a LiveVox system administrator. However, managers or supervisors can also have configuration privileges so that they can add or update agent profiles in the LiveVox Portal (LVP) as needed.
You can use the Agent Administration functionality for the following agent-related tasks:
- View and manage agent records.
- Map agents to services or vice-a-versa.
- Classify agents for preferential routing of inbound or outbound traffic based on an attribute the agents may possess.
- Route calls to specific agent that is assigned to an account or to the agent that last spoke to the consumer.
- Import and export agent lists.
- Optionally assign agents to teams and phonebooks.
This section contains the following topics.