Accessing the Message Editor

Navigate to the Message editor by selecting Configure > Messaging > Messages from the Navigation Panel of the LiveVox Portal (LVP).

The Messages editor main screen offers the following tabs and buttons:

• Tabs
  • Visual - A visual representation of the message.
  • General – Displays a list of all the messages available in the LVP.
  • Associated Services – Displays a list of the associated services to the selected message.
  • Change History – View all recent adjustments made using the Message Editor.
  • Raw Format – Displays the raw format on all of the messages available.
    
    
• Buttons
• Add Message – Creates a completely new message. For more information, please see Create Messages section.
• Add Messagebook Entry – Creates a new Messagebook entry by specifying the message name and description. For more information, please see Adding and Associating Messagebook Entry section.
• Copy Message – Copies the selected message.
• Delete – Deletes the selected message. 
• Listen – Allows you to listen to the selected message using any one of the voices available.
• Validate – Confirms that all of the prompt files being used with the selected voice are available.
• Deploy – Builds the template to be set for deployment and deploys the message for the LVP to be able to use it.
• Test Call – Launches a test call widget. The test call widget allows users to select a service and add a contact number to generate a test call.
• Save – Saves all updates to the selected message.
• Cancel – Discards any changes made to the selected message.
• Visualize this message - The multi-color button in the upper-right of the screen that allows you to see the messaging put into a Contact Flow (this is a reflection of the verbiage in the Contact Flow message after the last save).
  
  

You can view the properties of a selected module on the right side.