.Work Queue Performance Report vU15

Introduction

The QM Work Queue Performance Reports enables you to view the details of all Work Queue tasks.

Viewing the Work Queue Performance Report

To view QM Work Queue Performance Reports:

1. Click the Advanced Search () icon.
2. Enter values in the following fields as required:
   • Date Range – Select the date range for the reports
   • Tasks – Select the task types
   • Task Status – Select the task status
   • Agents – Select the agents
   • Arbitrator – Select the arbitrator
   • Call Center – Select the required call center
   • Service – Select the required service
3. Click Search.
4. Double-click on the task to view the detail.