.Work Queue Performance Report 1 vU15

The QM Work Queue Performance Report enables you to view information about the Work Queue tasks.

Viewing the Work Queue Performance Report

To view the Work Queue Performance Report:

1. Click the Advanced Search () icon.
2. Enter values in the following fields, as required:
   • Date Range: Select the date range for the report.
   • Tasks: Select the task types.
   • Task Status: Select the task status.
   • Agents: Select the agents.
   • Arbitrator: Select the arbitrator.
   • Call Center: Select the required call center.
   • Service: Select the required service.
3. Click Search.
4. Double-click on the task to view the information.