The Work Queue Config option under Work Queue in the WFO tab lists all the scheduling, e-learning, coaching, and acknowledgment tasks and their related information. This option enables you to capture information regarding Task Type, Task Subtype, Subject, Priority, Duration Days, Auto (Rejection/Approval) and Days For (Rejection/Approval). Use the Filter field to narrow the list. For example, type Email to list additional information about the Task Type of Email.
Modifying a Task Type
You can modify the Subject, Priority, and Duration Days for a Task Type. To make the modifications:
- On the WFO tab, click Work Queue > Work Queue Config.
The Work Queue Config window appears. - Double-click the task type you want to edit.
The Task Settings dialog box appears.
- Modify the values in the following fields, as required:
- Subject: Indicates the subject of the task.
- Priority: Indicates the priority of the task. Default options are High, Medium, and Low.
- Duration Days: Indicates the duration (in days) for the selected task type.
Click Save.
Note
The Auto Approve and Reject options are currently available only for the Scheduling task type.