Tickets Dashboard provides you an overview of the actions performed on tickets. This overview includes the data pertaining to number of open tickets, new tickets created, tickets addressed within Service Level Agreements (SLA), volume, and peak hour charts. The dashboard can be filtered to Segments (All, Agent or Agent Team ownership), Priority, Label, Type, and Date Range. The dashboard displays built in KPIs that shows Average Tickets, Average First Response, Average Replies, and SLA metrics.
