.Summary Table of Module Properties vU19

The following table contains the properties of basic modules and their applicable connectors.

Module	Message Properties	Advanced Properties	Contact Flow Properties	Event Connectors
Alt Language	Alt Language Main Prompt Phrase	N/A	Bargein	Key Press
	Default Language			No Input
	Alternative Language			No Match
AMD	N/A	N/A	N/A	Is Answering Machine?
Billingtree Check	Request Parameter Mapping	N/A	N/A	Success
Billingtree Check	Response Variables Mapping	N/A	N/A	Failure
Billingtree Creditcard	Request Parameter Mapping	N/A	N/A	Success
Billingtree Creditcard	Response Variables Mapping	N/A	N/A	Failure
Chat	System Chat (true) or Agent Chat (false)	N/A	N/A	Success
	Variable to store the inbound chat message			Failure
	Variable to store the outbound chat message			Agent Not Available
	System Participant Name			Agent Not Logged In
	Initial Auto Response Message
	Timeout for Chat Session in seconds
Chat Input	Variable to store the inbound chat message with captured data	N/A	N/A	<need info>
	Input field type: text, integer, email, date, phone
	Label/hint for field
	Maximum number of characters to accept
	Minimum number of characters to accept
Chat Options	Variable to store the inbound chat message with selected option	N/A	N/A	<need info>
	Delay between rendering of messages (milliseconds)
	Block chat input to allow only the configured options
	Layout arrangement to display options: vertical or horizontal
	Message line #1 to #5
	Label for options #1 to #5
	Emoji for options #1 to #5
	Image URL to load for options #1 to #5
Check	Check Routing Number Prompt Phrase	Check Routing Number Max No Input Phrase	Bargein	Success
	Check Routing Number No Input Phrase	Check Routing Number Max No Match Phrase		No Match
	Check Routing Number No Match Phrase	Check Account Number Max No Input Phrase		No Input
	Check Account Number Prompt Phrase	Check Account Number Max No Match Phrase
	Check Account Number No Input Phrase	Check Number Max No Input Phrase
	Check Account Number No Match Phrase	Check Number Max No Match Phrase
	Check Number Prompt Phrase	Confirm Routing Number Prompt Phrase
	Check Number No Input Phrase	Confirm Routing Number No Input Phrase
	Check Number No Match Phrase	Confirm Routing Number No Match Phrase
	Check Input Max Retries	Confirm Routing Number Max No Input Phrase
	Account Number Input Max Retries	Confirm Account Number Prompt Phrase
	Check Number Input Max Retries	Confirm Account Number No Input Phrase
		Confirm Account Number Max No Input Phrase
		Confirm Check Number Prompt Phrase
		Confirm Check Number No Input Phrase
		Confirm Check Number Max No Input Phrase
		Confirm Check Number Max No Match Phrase
		Bank Routing Number Length
		Check Input Timeout
		Variable to store bank routing number
		Variable to store bank account number
		Variable to store check number
Check Agent	N/A	N/A	N/A	Agent Available
				Agent Not Available
				Agent Not Logged In
Check Call Center	N/A	N/A	N/A	Call Center Open
Check Call Center	N/A	N/A	N/A	Call Center Close
Condition	Request Parameter Mapping	N/A	N/A	Success
Condition	Response Variables Mapping	N/A	N/A	Failure
Conference Room	Max Participants	Conference Room Pin		Success
Conference Room	Record Conference	Conference Room Pin		No Input
Consent	Keywords to opt-in for the service (comma separated)			Success
Consent	Keywords to opt out of the service (comma separated)			Failure
Credit Card	Credit Card Number Prompt Phrase	Credit Card Number Max No Input Phrase	Bargein	Success
	Credit Card Number No Input Phrase	Credit Card Number Max No Match Phrase		No Match
	Credit Card Number No Match Phrase	Credit Card Expiration Date Max No Input Phrase		No Input
	Credit Card Expiration Date Prompt Phrase	Credit Card Expiration Date Max No Match Phrase
	Credit Card Expiration Date No Input Phrase	Credit Card Security Code Max No Input Phrase
	Credit Card Expiration Date No Match Phrase	Credit Card Security Code Max No Match Phrase
	Credit Card Security Code Prompt Phrase	Confirm Credit Card Number Prompt Phrase
	Credit Card Security Code No Input Phrase	Confirm Credit Card Number No Input Phrase
	Credit Card Security Code No Match Phrase	Confirm Credit Card Number No Match Phrase
	Credit Card Number Input Max Retries	Confirm Credit Card Number Max No Input Phrase
	Expiration Date Input Max Retries	Confirm Credit Card Number Max No Match Phrase
	Security Code Input Max Retries	Confirm Expiration Date Prompt Phrase
	Variable to store credit card number	Confirm Expiration Date No Input Phrase
	Variable to store credit card expiration date	Confirm Expiration Date No Match Phrase
	Variable to store credit card security code	Confirm Expiration Date Max No Input Phrase
		Confirm Expiration Date Max No Match Phrase
		Confirm Credit Card Security Code Prompt Phrase
		Confirm Credit Card Security Code No Input Phrase
		Confirm Credit Card Security Code No Match Phrase
		Confirm Credit Card Security Code Max No Input Phrase
		Confirm Credit Card Security Code Max No Match Phrase
		Credit Card Timeout
		To Accept VISA Card or Not
		To Accept MASTER Card or Not
		To Accept DISCOVER Card or Not
		To Accept AMEX Card or Not
Email	Email From Address	Email Survey ID	N/A	Success
	Email Subject			Failure
	Email Message
	Add Unsubscribe Link
	Files to be Attached
	Email body cloud file location
End Call	N/A	N/A	N/A	Agent Available
				Agent End Call
				Agent Not Available
				Agent Not Logged In
				Call Center Close
				Call Center Open
				Call Not Accepted
				Failure
				Is Answering Machine?
				Key Press
				Monitor
				No Input
				No Match
				Success
				Invalid Extension
				Timeout
				Team Agent Not Available
				Invalid Route Request
				Invalid Agent Team
				Agent End Call
Entering Digits	Get Number Prompt Phrase	Number Minimum Length	Bargein	Success
	Get Number Invalid Phrase	Number Maximum Length		No Match
	Get Number No Input Phrase			No Input
	Get Number Max Retries
	Variable to Store the Number
	Get Number Max Invalid Phrase
	Get Number Max No Input Phrase
Extension Transfer	Extension Prompt Phrase	Extension Max No match Phrase	Bargein	Agent Not Available
	Extension Invalid Phrase	Extension Max No input Phrase		Agent Not Logged In
	Extension No Input Phrase	Extension Max Retries		Call Not Accepted
	Operator Transfer Prehold Prompt Phrase	Number Minimum Length		Invalid Extension
	Operator Transfer Hold Phrase	Number Maximum Length		Key Press
		Variable to Store the Number		No Match
		Contact Type for Screen Pop		No Input
		Agent Hold Prompt Phrase
		Hold Menu Main Prompt Phrase
		Hold Menu Invalid Prompt Phrase
		Hold Menu Noinput Prompt Phrase
		Hold Menu Max Error Prompt Phrase
		Call Recording Menu Prompt Phrase
		Hold Menu Start Time (in seconds)
		Hold Menu Repeat Interval (in seconds)
		Hold Menu Max Retries
		Classification ID
		Agent ID Value
		Agent Logon ID Value
		Priority
		Agent VM Number
		VM Transfer Prehold Message
		VM Transfer Hold Message
External Transfer	External Phone Number	Whisper Phrase Before Transfer Accepted	Bargein	Success
	External Transfer Prehold Prompt Phrase	Whisper Phrase After Transfer Accepted		Agent Not Available
	External Transfer Hold Phrase	Whisper Phrase Language (1: English 2: Spanish)
	Record the transfer or not	IVR Navigation
		Timeout Value for Whisper Transfer (in seconds)
		Times of Whisper Message to be Played Back
HTTP	Service URL	Authentication Mode	Bargein	Success
	Request Method	Authentication User Name		Failure
	Request Parameter Mapping	Authentication Password		Timeout
	Response Variables Mapping	Connection Timeout
		Read Timeout
		Request Header Mapping
		Request Type (Content-Type)
		Response Type (Accept)
		Internal ACD Request
Identification	Identification TFH Result	N/A	Bargein	Key Press
	Identification Prompt Phrase			Success
	Identification Invalid Phrase			Failure
	Identification No Input Phrase			No Match
	Identification Max Error Phrase			No Input
	Identification Max Retries			No Input
Introduction	Introduction Prompt Phrase	N/A	Bargein	Is Answering Machine?
Live Person	Live Person Prompt Phrase	Live Person Prompt Repeated in Spanish	Bargein	Key Press
				Success
				Failure
Lookup	Lookup Phrase	N/A	Bargein	Success
	Variable Used for Lookup			No Match
	Lookup Source -- Services or Contacts			Multiple Match
	Key to Lookup
	Lookup List
Machine	Machine Phrases	Machine Prompt Repeated in Spanish	Bargein	Key Press
				Success
				Failure
Menu	Menu Prompt Phrase	Menu Max Error Phrase	Bargein	Key Press
	Menu Invalid Phrase	Variable to Store Key Press		Success
	Menu No Input Phrase			Failure
	Menu Max Retries			No Match
	Menu Max Retries			No Input
Operator Transfer	Operator Transfer Prehold Prompt Phrase	Operator Transfer Whisper Phrase Before Transfer Accepted	Bargein	Agent End Call
	Operator Transfer Hold Phrase	Operator Transfer Whisper Phrase After Transfer Accepted		Key Press
	(ACD) Agent Skill ID	Timeout Value for Whisper Transfer (in seconds)		Agent Not Available
	(ACD) Priority Escalation Duration	(NON ACD) IVR Navigation		Agent Not Logged In
	(ACD) Agent Team ID List	(ACD) Contact Type for Screen Pop		Call Not Accepted
	(ACD) Agent Team Max Hold Time	(ACD) Agent Hold Prompt Phrase		Monitor
	Record the Transfer or Not	(ACD) Hold Menu Main Prompt Phrase		Team Agent Not Available
		(ACD) Hold Menu Invalid Prompt Phrase		No Match
		(ACD) Hold Menu Noinput Prompt Phrase		No Input
		(ACD) Hold Menu Max Error Prompt Phrase
		(ACD) Call Recording Menu Prompt Phrase
		(ACD) Hold Menu Start Time (in seconds)
		(ACD) Hold Menu Repeat Interval (in seconds)
		(ACD) Hold Menu Max Retries
		(ACD) Priority
		(ACD) Agent ID Value
		(ACD) Agent Logon ID Value
		(ACD) Routing order
		(ACD) Last agent timeout (in seconds)
		(ACD) Owner agent timeout (in seconds)
		VM Transfer Prehold Message
Payment Amount	Main Prompt Phrase	Max No Input Prompt Phrase	Bargein	Success
	No Input Prompt Phrase	Max No Match Phrase		No Match
	No Match Prompt Phrase	Confirmation Required or Not		No Input
	Max Retries	Confirmation Main Prompt Phrase
	Variable for Amount Entered	Confirmation No Input Prompt Phrase
		Confirmation No Match Prompt Phrase
		Confirmation Max No Input Prompt Phrase
		Confirmation Max No Match Phrase
		Minimum Payment Amount
		Maximum Payment Amount
QC AMD Transfer	Operator Transfer Prehold Prompt Phrase	Routing order	N/A	Agent End Call
	Operator Transfer Hold Phrase	Owner agent timeout (in seconds)		Failure
	Agent Hold Prompt Phrase			Agent Not Available
	Agent Skill			Is Answering Machine?
	Agent ID Value			Monitor
	Agent Logon ID Value
	Priority
Record	Message to play before recording	Timeout to stop recording	Bargein	Success
	Recording prefix message	Play beep prior to recording		No Input
	Max length (secs) of recording	End Recording on key press		No Input
Schedule Callback	Callback to Current Phone Main Prompt Phrase	Callback to Current Phone Max No Input Prompt Phrase	Bargein	Success
	Callback to Current Phone No Input Prompt Phrase	Callback to Current Phone Max No Match Phrase		Failure
	Callback to Current Phone No Match Prompt Phrase	Callback to Current Phone Valid keys		No Input
	Callback to Current Phone Max Retries	Callback to Other Phone Max No Input Prompt Phrase		No Match
	Callback to Current Phone Timeout	Callback to Other Phone Max No Match Phrase
	Callback to Other Phone Main Prompt Phrase	Callback to Other Phone Timeout
	Callback to Other Phone No Input Prompt	Callback Time Max No Input Prompt Phrase
	Callback to Other Phone No Match Prompt Phrase	Callback Time Max No Match Phrase
	Callback to Other Phone Max Retries	Callback Time Timeout
	Time Main Prompt Phrase	Callback AM or PM Max No Input Prompt Phrase
	Callback Time No Input Prompt Phrase	Callback AM or PM Max No Match Phrase
	Callback Time No Match Prompt Phrase	Callback AM or PM Valid Keys
	Callback Time Max Retries	Callback AM or PM Timeout
	Callback AM or PM Main Prompt Phrase	Confirmation Max No Input Prompt Phrase
	Callback AM or PM No Input Prompt Phrase	Confirmation Max No Match Phrase
	Callback AM or PM No Match Prompt Phrase	Confirmation Valid Keys
	Confirmation Main Prompt Phrase	Confirmation Timeout
	Confirmation No Input Prompt Phrase	Variable for Phone Number Entered
	Confirmation No Match Prompt Phrase
	Confirmation Max Retries
	Invalid Callback Time Phrase
	Invalid Callback Time Max Retries
	Enable callback by order
	Play back estimated callback time Main Prompt Phrase
	Play back estimated callback time NoInputPrompt Phrase
	Play back estimated callback time NoMatch Prompt Phrase
	Play back estimated callback time Max No Input Prompt Phrase
	Play back estimated callback time
	Play back estimated callback time Max No Match Phrase
Silence Detection	Prompt Played Back for Monitored Party	N/A	Silence Detection Threshold (milliseconds)	Success
SMS	SMS message	SMS phone position	N/A	Success
	SMS short code	SMS survey ID		Failure
	Files to be attached	SMS survey ID		Failure
Speak	Text to speak	N/A	Bargein	Success
Speak	TTS Engine	N/A	Bargein	Failure
Speech Recognition	Prompt to start speech recognition	Timeout to stop recognition in seconds	Bargein	Success
	Prompt played when no voice for recognition	Minimum length of the digits allowed to enter		No Input
	Prompt played when recognition failed	Maximum length of the digits allowed to enter		No Match
	Prompt played when reaching max no input	Recognition Engine Vendor
	Prompt played when reaching max no match	Custom Grammar Values
	Max length of the speech in seconds	Language to Speech Recognition
	Max recognition retries
	The mapping of the recognition response and variables
	Grammar used by recognition
Survey	Questions 1 through 20	Max Retries	Bargein	Success
	Survey No Match Phrase	Max Rank Input
	Survey No Input Phrase	Min Rank Input
	Survey No Input Phrase	Survey ID
Transition	Target Message ID	N/A	Bargein	<need info>
Transition	Target Module Name	N/A	Bargein
Variable Assignment	Assignment Expression	N/A	Debug	Success
Variable Assignment	Assignment Expression	N/A	Debug	Failure
Verification	Validation Main Prompt Phrase	Validation Max No Input Prompt Phrase	Bargein	Success
	Validation No Input Prompt Phrase	Validation Max Invalid Prompt Phrase		Failure
	Validation Invalid Prompt Phrase	Variable to Store the Input		No Match
	Validation Max Retries			No Input
	Variable for validation			No Input
Virtual Assistant	BOT Name	N/A	N/A	Success
	BOT Provider			Failure
	Language
	Query
	Response Mapping
	BOT Initialization
	Initialization Data Mapping
	Authorization / Project Key
Voicemail	Prehold Prompt Phrase	N/A	N/A	Success
Voicemail	Hold Prompt Phrase	N/A	N/A	Failure
Wait for Patient	Wait for Customer Prompt Phrase	N/A	Bargein	Key Press
	Wait for Customer Max Retries			No Match
	Wait for Customer Max Retries			No Input
Whatsapp	WhatsApp message	WhatsApp phone position	Bargein	Success
	WhatsApp code	WhatsApp Survey ID		Failure
	Files to be Attached	WhatsApp Survey ID		Failure

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Pages … LiveVox Administrative User Guide .Contact Flow section page vU15 .Call Flow Editor vFall23 .Call Flow Editor Modules vFall23 .Summary Table of Module Properties vU19

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LiveVox Administrative User Guide
.Contact Flow section page vU15
.Call Flow Editor vFall23
.Call Flow Editor Modules vFall23

.Summary Table of Module Properties vU19