Used for speech recognition, allowing the customer’s speech to be recognized and grammatically transcribed as text to be used as input and interaction with the IVR.
Message Properties
| Display Name | Description |
|---|---|
| Prompt to start speech recognition | Prompt to be played back before starting speech recognition. |
| Prompt played when no voice for recognition | Prompt to be played back when no voice for speech recognition. |
| Prompt played when recognition failed | Prompt to be played back when recognition failed. |
| Prompt played when reaching max no input | Prompt to be played back when reaching max no input attempts. |
| Prompt played when reaching max no match | Prompt to be played back when reaching max no-match attempts. |
| Max length of the speech in seconds | Max length of the speech time in seconds. |
| Max recognition retries | The max number of recognition retries. |
| The mapping of the recognition response and variables | The mapping of the recognition response and variables. |
| Grammar used by recognition | The grammar used by speech recognition. Default Text. |
Advanced Properties
| Display Name | Description |
|---|---|
| Timeout to stop recognition in seconds | Timeout to stop recognition in seconds. |
Minimum length of the digits allowed to enter | The minimum length of digits that you want to validate in your module. |
Maximum length of the digits allowed to enter | The maximum length of digits that you want to validate in your module. |
| Recognition Engine Vendor | Define recognition Engine Vendor. |
Custom Grammar Values | The grammar used by speech recognition. Used if the Grammar sed by recognition value is not set. |
Language to Speech Recognition | Set the language to be recognized. We recommend using 1 for English. |
Contact Flow Properties
Display Name | Description |
|---|---|
| Bargein | Yes (default) indicates that the customer can press a key when a message is playing. No indicates that pressing a key when a message is playing will not stop the message. |
Connectors
For information on the module connectors, see Call Flow Editor Connectors.