Navigate to the Report Writer by selecting Configure > Input/Output > Report Writer from the Navigation Panel.
The Report Writer main screen offers the following tabs and buttons:
- Tabs
- General – Displays the main properties for the selected report.
- Change History – Tracks and displays the changes made to the Report Writer.
- Filters – Displays the available filters for the selected report.
- Buttons
- Add Mapping – Adds mapping to the selected report format.
- Delete Mapping – Deletes the selected mapping.
- Copy Format – Copies the selected format to generate a new one.
- Add New Format – Creates a new format.
- Delete Format – Deletes the selected format.
- Save Format – Saves all updates in the Report Writer.
Review Create a Custom Call Detail Report for additional details on the use of this tool.