The QC AMD module incorporates both answering machine detection and operator transfer functionality. This module uses the functionality that was used by the legacy QC_ALL_TYPE message template to now support these service types within the contact flow to include QC, Preview All, and Manual.
Message Properties
| Display Name | Definition |
| Operator Transfer Prehold Prompt Phrase | The prompt to be played back before transfer. |
| Operator Transfer Hold Phrase | The prompt to be played back to the customer when the call is on hold. |
| Agent Hold Prompt Phrase | The hold prompt to be played back to the agent during agent-to-agent transfer (for ACD transfer). |
| Agent Skill | The agent skill (for ACD transfer). |
| Agent ID Value | The agent ID (for ACD transfer). |
| Agent Logon ID Value | The agent login ID (for ACD transfer). |
| Priority | Priority ID (for ACD transfer). |
Connectors
For information about the module connectors, see Call Flow Editor Connectors.