.Modifying the Assigned shift vU13

You can change the hours for the shift and breaks per shift for an agent.

1. Double-click the shift you want to modify for an agent in the Agent Details tab. The Modify Assignment popup window appears.
   
2. Click the + (plus) icon for the required shift.
3. Modify required options. You can modify Start time, End time, add or delete breaks. You can also add comment.
4. Click the Save button.