The Keyword by Agent report shows the keyword use by the agents in all of their interactions. To access the Keyword by Agent report, on the WFO tab, click SpeechIQ > Reporting > Keyword by Agent.
- To access a report for a different period or for different parameters, use the Advanced Search icon (
). For more information, see Creating a Saved Search. - To add the report as an automated report, see Creating Automated Reports.
- To export a report to a Microsoft Excel workbook, click the Export icon (
). - To customize the table columns view, see the instructions in the Customizing a Table section in SpeechIQ Reporting.
- To refresh the list, click the Refresh icon (
).
Report Data Descriptions
The following table describes the statistics displayed in the Keyword by Agent report.
| Statistic | Description |
|---|---|
| Agent Name | Names of agents. |
| Total Calls | The percentages of the keyword usage in the calls. |