The Forecast vs Actual report compares the forecasted and actual values for parameters, such as the number of interactions for a specific duration, the number of agents required, and the average handle time, against the actual values.
The report displays information in a table format, graph format, or both table and graph format. The report defaults to show information in both graph and table format.
- Click
to download the report. - Use
to filter the search criteria. Define the date range and also select specific Forecast and Schedules using the drop-down. Click Apply Filter to apply the search criteria. - Click
to select the metrics for the graph. In the Graph Metrics window, click the desired options and click OK.
- Click
to toggle between Show on graph, Show on table, or Show graph and table views.