Do Not Call lists are your adjustable lists of phone numbers, account numbers, and/or unique account+phone combinations which can restrict contacts. There are two DNC check types; build-time and dial-time. To verify the type of DNC option that is enabled for your portal, on LiveVox Portal, click Configure > Client / Service > Client > Settings > Advanced Features.
DNC Type | Description |
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Legacy DNC |
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Dial-Time Phone DNC |
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- If you are on the platform version that supports both DNC types and you want to migrate to Dial-Time Phone DNC, contact the LiveVox Customer Care Team.
- Once the Phone DNC Type is set to Dial-Time Phone DNC, you will no longer be able to use Legacy DNC. All the existing permanent entries will migrate to the Contacts manager and the new Dial-Time Phone DNC table.