.Creating a Script vU17

Introduction

The first step toward building a script is to create a script. You create the script in the Script tab.

 

Apart from creating a script, you can perform other functions such as Import, Export, Copy, and Delete a script. For detailed information, see Managing Scripts.

To create a script:

1. Access U-Script.
2. On the SCRIPTS tab, click New. 
   The New Script window appears.
3. Specify values in the following fields:
   • Name: A name to identify the script.
   • Description: A description of the script.
     

4. Click Save.
   The script is created. The Design subtab appears to enable you to design the script.

   • The Script opens in the Design subtab with a blank page. You can add new pages to this the Pages list. For more information on adding pages, see Creating the Pages.
   • You can add pre-configured accounts, contacts, and tickets into a script on a U-CRM Agent Desktop. You can drag and drop the option on the Design tab and update the script as required.