Admin Guides copy

Page tree

The Billing tab of Client editor provides a view of available billable add-on products. Products currently enabled for your site will have a green check next to them.

  • Contact your Account team or Client Services to discuss add-on product setup for your site.
  • Not all billable products or features are currently visible in the Billing tab. More products will be added to the Billing tab in future releases.

 



  • Analytics - A tool that provides an integrated highly scalable and secure, cloud BI solution to create insightful, actionable intelligence that leverages LiveVox data.
    • BI Analytics - If enabled, the BI or the business intelligence tool will be accessible. It is an easy to use product that replaces static reporting with fast graphical views of operational data.
  • API - A set of APIs (Application Programming Interfaces) for integrating the functionality exposed by the LiveVox platform with third-party applications such as CRM systems and other systems of record used by clients to manage their accounts and calling lists. The APIs can also be used to build custom applications that make use of LiveVox functionality, such as custom agent desktops and reporting dashboards.
    • API - If enabled, public APIs will be accessible.
  • Quality Assurance - A tool which provides the ability to users to audit the quality of agent interaction.
    • Transcribe - reserved for future development
  • WFO - It is a Work Force Optimization (WFO) tool.
    • Assessor - If enabled, Agent interactions will be loaded into the tool providing a solution for customizable agent scorecards to allow call centers to search, playback, and score and evaluate every agent interaction for quality, performance and compliance.
    • Designer - If enabled, offers a WYSIWYG editing environment for the creation and management of agent desktops. It provides flexibly laid out arrangement of components which package together contact information (CRM) and statistical functionality, along with targeted scripts which guide an agent in specific activities.
    • Screen Recording - If enabled, the screen recording configurations will be available under the Agent Desktop editor and screen recording report will be available under WFO tab.


  • No labels