A Caller ID (CID) package can contain a list of toll-free numbers, local caller ID numbers, or a combination of both. Any one of these numbers (depending on geography) is designed to be displayed on a call recipient’s caller ID. When the customer dials the number displayed, the number is routed to the corresponding inbound service.
To access this feature, click Configure > Voice > CID Package on the LVP.
Use the Quick Search field to filter and locate a specific CID package.
To view the details of a CID package, double-click the relevant row. The CID Package window opens with the following tabs and buttons:
Tabs
Field Description General Displays a list of caller ID numbers and respective region details for the selected package.
Change History Tracks and displays the changes made to the CID package.
Map
Displays a map that reflects the CID numbers configured for each state.
- Different colors show how many numbers are configured for each state.
- Hover over a state on the map to view the corresponding State Details window.
- Use the Zoom In or Zoom Out icons to maximize or minimize the map.
Service Mapping
Displays the outbound services that the CID packages are assigned to.
Buttons
Field Description Export Use this button to export CID package numbers to a CSV file. Cancel
Use this button to close the CID package window.
See the Local Caller ID document in Product Documentation > Infosheets for more information.