.Adding and Associating Messagebook Entry vU14

You can configure and manage agent message books and messages that are available for agents to play by performing the following actions:

• Create a message book and add individual entries.
• Associate the message book entries on the Agent Desktop.

To add a messagebook entry:

1. Click the Add Messagebook Entry button.
   The Add New Message window appears, displaying the fields of the Message Info section.
2. Specify values in the New Message Name and New Message Description fields, and then click Next.
   The fields of the Contact Flow section appear.
   

   
   

   • The Modules Assigned subsection displays the module being used by the Contact Flow Messagebook_1.
   • The Preview subsection displays a preview of the Contact Flow.
3. Click Next.
   The fields of the Summary section appear.
   
4. Click Save.
   The messagebook is created.