To access Attempt Supervisor, log in to the LiveVox Portal (LVP), select Configure > Contacts> Attempt Supervisor.
The Attempt Supervisor section contains the following tabs:
- Rules: Allows you to create, modify, view, copy, delete, and export rules. See the Rules section for information about rules.
- Exclusions: Allows you to exclude accounts and phone numbers from being blocked even if they are blocked by the Attempt Supervisor rules. See the Exclusions tab section for additional information.
- Contact Attempts: Allows you to search all the contact attempts for an account, phone number, clients, or specific date. See the Contact Attempts Tab section for additional information.
- Rule Contact Counts: Allows you to search for the number of contact attempts that have been made, and how many attempts are remaining for a specific account, a specific phone number, or an account-phone combination per specific rules. See the Rule Contact Counts Tab section for additional information.
- DND (Do Not Dial): Allows you to search for all the active and expired call blocks. See the Do Not Dial (DND) Tab section for additional information.
- Auditor: Lists all the changes made to rules, including the creation and deletion of rules. See the Auditor Tab section for additional information.