This section contains example rules. The examples listed in this section are only for configuration purposes.
Example 1
Any contact in the Call Center for the client that is attempted through HCI, Manual, or Outbound channel type 10 times over a period of 3 days is locked for 4 days. 
Example 2
Any contact in the Call Center for a client where a contact attempt is made through HCI, Manual, or Outbound to the phone number in Positions 3, 4, or 5, and the zip code or area code indicates the consumer is located in the state of Michigan can receive a maximum of 2 contact attempts and a maximum of 1 contact attempt to a particular phone number on that contact per sliding day. For information about calendar days and sliding days, see the Rule Duration section in Defining Rules.
Example 3
Allow 10 contact attempts to a phone number per 3-day sliding period where a contact attempt is made through HCI, Manual, or Outbound channel types. In this example, the block goes into effect whether the phone number is dialed 10 times on a single contact in a specific state and channel type, or 10 times across multiple contacts in a specific state and channel type. Because there is no lock period and it’s a sliding rule duration, the block expires as soon as the number of contact attempts is less than 10 in any 3-day period.
Example 4
In this example, for zip codes, 94102 and 94103, block contact attempts for 24 hours for any contact where the consumer made an inbound call and the Channel Type is Inbound, and the result of that call was AGENT – PTP Fast Pay. Any phone position can be selected since inbound calls do not have a phone position. Also, the rule duration is a sliding 24-hour period, but selecting a 1-day sliding period would be exactly the same duration.
Example 5
Allow no more than 12 contact attempts per 30-day period to a phone number where the area code indicates it is an Alabama number and the Channel Type is set to HCI, Manual, and Outbound. This is a sliding rule without a lockout period. If the number of contact attempts is less than 12 in a 30-day period, the block expires and the phone number is available for dialing.
Example 6
Allow no more than 12 contact attempts per calendar month to a phone number where both the zip code or the area code indicates the consumer is in Alaska. And contact attempt is made through HCI, Manual, or Outbound. Once the limit is reached, the phone number is not available for dialing until the first day of the following month, at which time up to 12 contact attempts can be made before the block is re-applied.
Example 7
Allow no more than 10 SMS outbound attempts for each phone number for the Contact Center in a span of sliding 3 days. Once the limit is reached, the phone number is not available for any additional outbound SMS and is locked for 4 days.
SMS counts are based on unique thread IDs. If the thread ID for individual interactions within the SMS conversation is the same, the conversation is considered as one attempt.
Example 8
Allow no more than 10 email outbound attempts for each email address for the Call Center in a span of sliding 3 days. Once the limit is reached, the email address is not available for any additional outbound email and is locked for 4 days.
Email counts are based on unique thread IDs. If the thread ID for individual interactions within the email conversation is the same, the conversation is considered as one attempt.
Example 9
Allow no more than seven contact attempts in a seven-day period. After the contact is made, block additional attempts for 7 days.
Example 10
Any contact attempt made with Manual service through Manual contact type 10 times over a period of 3 days is locked for 4 days.
Example 11
Allow one contact attempt through either phone, SMS, or email. Block for one day.
