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To configure or view the job history of daily zipped batched call recordings, click the Call Recording link under the Jobs tab of the Client editor. You are presented with the Configure Call recording Job screen.

The Configure Call Recording Job screen offers the following tabs.

  • General - This tab allows you to configure the following fields for a call recording job (refer to the above screenshot). Fields with an asterisk (*) indicate required fields.
    • Description - Displays the description of the bulk call recording job
    • Enabled - Allows you to enable call recording standard job. If you want to pause/terminate a standard job, deselect
    • Index File Format* - Custom file format, available from the drop-down list, to be included in the call recording zip file. This custom file format is created by using the Report Writer.
    • Output Index File Name* - Name of the generated index file with the extension. For example, livevox.txt. Text file is preferred.
    • Output Call Recording File Name - Name of the generated call recording file with the extension containing the batch of call recordings. For example, livevox.zip. Must be a zip file.
    • Compress Zip - Allows you to enable/disable compression of recordings. The generated zip file is smaller in size since compression takes place at the recording level.
    • Split By Call Center - Allows you to split the standard call recording jobs by call center. The zip files are stored in the specific Call Center zip file.
    • Call Center -  Allows you to choose the call center(s) when using the Split By Call Center option for Call Recording jobs. Click the call center to move the selected call center to the Assigned column and vice-versa. Click Assign All to move all available call centers to the Assigned column and click Remove All to move all the call centers to the Available column. 

    • Password Enabled - Allows you to enable password protection for the zip file
    • Password - Allows you to specify the password if the Password Enabled option is selected.
    • Decrypt Call Recordings - Allows you to enable/disable decryption of recordings. When the recordings are encrypted using the LiveVox PGP key, this option allows the recordings to be decrypted before the zip process. It is recommended that this option remains selected unless you want an encrypted file.
    • Minimum Call Recording Duration - Allows you to define the minimum call recording duration to be included in daily batches. For example, the number 10 processes all recordings with a duration greater than 10 seconds.
    • Maximum Call Recording Duration - Allows you to define the maximum call recording duration to be included in daily batches. For example, the number 100 processes all recordings with a duration of less than 100 seconds.
    • Notification Status as Email to - Email address to send job status notifications. For example, abc@livevox.com.
    • Run Everyday at* - Allows you to define the time to run daily batches. For example, 01:00 schedules the job to run at 1:00 AM local time.
    • Run 4 times per day - Allows you to run the job 4 times a day. The job runs at 6-hour intervals if this option is enabled.
  • Job History - Track standard call recording job and its status (Success or Failure)

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