Adding an Event Manually - Director Tab

To add an event for a Designer Desktop:

1. On the Director subtab, click New.
   The Event Properties window appears.

2. Specify values in the following fields as required.
   

   Field Descriptions

   Section	Field	Description
   Event	Event Type	The type of event. This field contains the following options: SYSTEM: Event initiated by the system (automatic). USER: Event initiated by an agent (manual).
   	System Events	The type of system event (for example, when an agent is on call or when an agent is ready to interact with your customers). This field appears when the value in the Event Type field is SYSTEM.
   	Source Page	The page from which you want the event to be initiated. This field contains the names of the pages created for the Designer Desktop.
   	Components	The section of the Agent Desktop from which you want the event to be initiated. This field appears when the value in the Event Type field is USER. The field contains the names of the sections added to the selected source page.
   	User Event	The event initiated by an agent based on which you want an action to be triggered. This field appears when the value in the Event Type field is USER.
   Condition	None	The criteria on which you want an action to be triggered. Use the Edit button to add, modify, or delete a criterion.
   Actions	Action Type	The type of action that you want to result from the event. This field contains the following options: FUNCTION CALL: Calls a function. PAGE TRANSITION: Displays a page. COMPONENT LOAD: Displays a section. POP URL: Displays an external webpage on a new browser tab.
   	API	The API whose method you want to be called. This field appears when the value in the Action Type field is FUNCTION CALL or POP URL. The field contains the names of the APIs from the Functions Library tab.
   	Method	The API method that you want to be called. This field appears when the value in the Action Type field is FUNCTION CALL.
   	Target Component	The section of the Agent Desktop that you want to be displayed when the action occurs. This field appears when the value in the Action Type field is FUNCTION CALL or COMPONENT LOAD. The field contains the names of the pages created for the Designer Desktop, along with their sections.
   	Target Page	The page that you want to be displayed when the action occurs. This field appears when the value in the Action Type field is PAGE TRANSITION. The field contains the names of the pages created for the Designer Desktop.
   	URL API	The API method that you want to be called. This field appears when the value in the Action Type field is POP URL. The field contains the names of the API methods from the Functions Library tab.

3. Click Save.
   The event is created, and it appears on the Director subtab.