With the LiveVox Contact Center customer relationship management (CRM) tool, your agents can easily navigate between consumer channels while on a call. You can create and design an agent's desktop per the business request. Using the tool, you can ensure that agents have all the required information on their desktop. Creating and designing an agent desktop using the Contact Center CRM tool is easy and does not require coding knowledge. With a few steps, your agent desktop is ready to be used by an agent.
You can add international phone numbers, campaigns, input filters, and reports in the services editor. You can store phone numbers (voice or SMS-related) of up to 18 digits and upload international numbers in the E.164 format.
The E.164 format is as follows: +<Country-Code> followed by the remaining digits. For example, a London UK number in E.164 format is stored as +44 123 456 789.
To create and use Designer Desktops, follow the procedures detailed in the sections below.
- Only Manager, System Administrator, or Super User role types have permission to create and manage Designer Desktops.
- LiveVox provides a default desktop for the agents, but to customize the agent desktop, you must have a Contact Center CRM license. For more information on Billing details, see Billing Tab.