.Voicemail Recording Report vU13

• Allows you to download or playback group voicemails based on configurable optional User powers.
• Personal voicemails are not available to play or download. 
• To access the Voice Recording Report click on the Voice Recording Report link from the Review tab of Navigation Panel. This takes you to the Voice Recording Reports Search tool to choose the parameters for the report.

• Date Range – Enables you to type in dates or choose them using the calendar buttons. The calendar allows you to select the start and end date range.
  • Advanced Date Configuration – Clicking on the link next to the calendar button opens the Advanced Date Configuration selection interface. 
    • Multiple sequential or non-sequential dates can be selected using the Multiple option. You can enter dates in the format of MM/DD/YYYY or select them using the calendar button.
• Call Center – Select a call center with a drop-down menu. Multi-Call Center Selection can be performed by using the link next to Call Center drop-down menu.
  • Multiple Call Center Selection – Clicking on the link next to Call Center drop-down menu opens the multiple call center selection window.
    • Multiple Call Centers can be easily chosen by holding down the CTRL key when making selections.
    • You can sort call centers in ascending or descending order by clicking on the header. Navigate using the scroll bar along with the page buttons located both on the side and on the bottom of the selection criteria window.
    • Use the arrow buttons to move the selection to the right-hand box. You may choose to move one call center at a time using the single arrow buttons or all call centers with the multiple arrow buttons.
• Service – A particular service can be selected using the service drop-down menu. If a particular call center is selected prior to selecting a service, services only available for that particular call center appear.
  • Multiple Service Selection – Clicking on the link next to Service drop-down menu opens the multiple service selection window:  
    • Multiple services can be easily chosen by holding down the CTRL key when making selections.
    • You can sort services in ascending or descending order by clicking on the header. Navigate using the scroll bar along with the page buttons located both on the side and on the bottom of the selection criteria window.
    • Use the arrow buttons to move the selection to the right-hand box. You can choose to move one service at a time using the single arrow buttons or all services with the multiple arrow buttons.

• Phone Dialed – Enables you to pull all recordings for an individual phone number entered.
• Account– Enables you to pull all the recordings of the multiple account number entered. A maximum of 10 account numbers can be searched at a time using comma as a delimiter.
• Sort By–  Allows to sort the generated list by Call Start Time, Mailbox, Account, or Phone.
• Transfer Connect Duration– Allows to search for specific calls within a call length range.
• Service Type – Allows to select a service type to search for recordings.
• Generate Report – After your selection parameters are chosen, you can generate the report by clicking on Generate Report button located at the bottom of the page. This takes you to the report below.

• Mailbox: Mailbox Identifier
• Account: Account number for the record
• Phone: Phone number used to contact the account, or the inbound call's caller ID
• Date: Date of the call
• Start Time: Actual time the call was connected to the agent in Hours: Minutes: Seconds
• Duration: Total time of the recorded conversation in seconds
• Status: Current status of the recording. 1 indicates that voicemail is played; 0 indicates that voicemail is not yet played.
• Audio Play: Internal sound player. You can listen to the recordings through the browser without having to download the file. Click the Play button to listen.
• Audio Download: Link to download the sound file.

Additional Links located in the top right corner of the generated report:
Export to PDF Excel CSV: Provides users the ability to export report and data to PDF, Excel, CSV file type.