Admin Guides copy

Page tree

The LiveVox Portal (LVP) allows you to upload a new campaign or requeue a finished campaign from the service's Campaign Control panel. To upload a campaign:

  1. Select the service to which you want to upload a campaign from the navigation panel 
  2. Select Upload. This opens the Upload Campaign screen.
     
  3. Select Choose File and select the required campaign file.
  4. Add the required information when uploading a campaign through the Campaign Manager:
    • Operator phone
    • Caller ID
    • Callback phone (this field is required)
    • Voice
    • AM option
    • Dialing Strategy
    • Scrub
  5. Select Upload to upload your campaign file.

The campaign is uploaded and it appears in the Campaign Control panel.

To requeue a campaign file:

  1. Select the finished campaign file and click Requeue. This opens the Requeue Campaign file screen. 

  2. Update the campaign attributes as you would when uploading a new campaign. 

    For more information on requeueing campaigns, see Requeueing a Campaign.
  • No labels