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System variables in the Contact Flow Engine

System Variable NameVXML NameVariable TypeDescription
ACCOUNTaccountalpha_numeric
ACCOUNT NUMBERaccount_numberdigits
ADDRESSplan_amountaddress
Alpha Num EXTRA 14plan_monthsalpha_numeric
Alternate Phonealternate_phonephone
AMOUNT TO SPEAKamount_to_speakamount
Appointment Timeextra_7hours
Check Numberbc_number1digits
Clarra IDclient_codealpha_numeric
CLIENT NAMEclient_idclientThe service ID of the service that handles the call.
COLLECTION AGENCY PHONEcollection_agency_phonephone
CONFIRMATION NUMBERauth_numberalpha_numeric
DATE OF SERVICEdosdate
DISCOUNTED AMOUNTdisc_amountamount
DISCOUNTED PERCENTAGEdisc_percentamount
DUE DATE 1due_date_1date_month
DUE DATE 2due_date_2date_month
Email Messageemail_messagetts
Email Subjectemail_subjecttts
Extensionextensionextension
EXTRA 13plan_amountamount
EXTRA 13 Alpa Numericplan_amountalpha_numeric
GROUP IDgroup_idalpha_numeric
Guarantor First / Last Nameguarantor_first_last_nametts
HOURSskill_hours_jsonhours
IBSTIRSHAKENib_verificationalpha_numeric
Insurance Companyinsurance_companyaddress
NEGATIVE AMOUNTamount_to_speaknegative_amount
OPERATOR FIRST AND LAST NAMEoperator_first_last_nametts
OPERATOR PHONEoperator_phonephone
Patient First / Last Namepatient_first_last_nametts
PATIENT FIRST NAMEpatient_first_nametts
Patient or Guarantor Namepatient_or_guarantor_nametts
PHONE DIALEDphone_dialedphone

For inbound calls: the caller's caller ID (ANI).

For outbound calls: the phone number dialed.

Place of Servicepos_idpos_id
POLICY IDpolicy_idalpha_numeric
Practice Fax Numberpractice_faxphone
Practice Namepr_idtts
PRACTICE PHONEpractice_phonephone

For inbound calls: the phone number the consumer dialed.

For outbound calls: the callback number played in messaging.

PRACTICE PHONE FROM CLIENT2practice_phoneclient2

For inbound calls: the phone number the consumer dialed.

For outbound calls: the caller ID displayed

Second Check Numberbc_number2digits
SMS Messagesms_messagetts
SSNssndigits
TOTAL AMOUNTtotalamount
TOTAL PAYMENT AMOUNTtotal_paymentamount
TTS Extra_7insurance_first_last_nametts