The Term Code Distribution widget gives the agent a visual view of their current work day’s call results. Select Term Code Distribution from the available widgets section and click Add. You will be presented with Add - Agent Term Code Distribution screen.
Window Title - Enter the widget name.
- Enabled - Click the checkbox to enable the widget on extended panel of Agent Desktop.
- Chart Enabled - Select to enable the charts on the agent desktop.
- Type - Select the chart type from the drop down. Available options are Pie, Bar, and Donut.
- Table Enabled - Select to enable the tables on the agent desktop.
- Event - Select the event which will activate the widget. The available events are as given below:
- On Ready - If selected, the widget appears when the agent switches to Ready state.
- On Not Ready - If selected, the widget appears when the agent switches to Not Ready state.
- On Call - If selected, the widget appears once the agent gets connected to the call.
- Click OK to save the changes.
- Click Cancel to discard the changes.
- Click Save Agent Desktop button from the bottom of the screen to save all the changes.