.Term Code Distribution Widget vU15

The Term Code Distribution widget gives the agent a visual view of their current work day’s call results.

To add a widget:

1. Select Term Code Distribution from the available widgets section and click Add.
   The Add - Agent Term Code Distribution pop-up appears.
   
   The following table provides the field and their description/action you need to take:
   

   Field	Action / Description
   Window Title	Specify the widget name.
   Enabled	Select the checkbox to enable the widget on extended panel of Agent Desktop.
   Chart Enabled	Select to enable the charts on the agent desktop.
   Type	Select the chart type from the drop down. Available options are Pie, Bar, and Donut.
   Table Enabled	Select to enable the tables on the agent desktop.
   Event	Select the event which will activate the widget. The available events are as given below: On Ready: Widget appears when the agent switches to Ready state. On Not Ready: Widget appears when the agent switches to Not Ready state. On Call: Widget appears once the agent gets connected to the call. Event option is not available if the Stateless Panel option is enabled.

2. Click OK to save the changes.
3. Click Save Agent Desktop button from the bottom of the screen to save all the changes.