The survey module initiates a voice customer-satisfaction (CSAT) survey.
The following table describes the message and advanced properties used by the survey module.
| Message Property | Description |
|---|---|
| Question 1 through Question 20 | Questions for the survey. |
| Survey No Match Phrase | The message that is played when the response provided by the customer does not match the expected response. |
| Survey No Input Phrase | The message that is played when the customer does not provide a response. |
| Advanced Property | Description |
| Max Retries | The number of times each survey question is repeated for no-match or no-input customer responses. |
| Max Rank Input | The maximum numeric rank for the survey questions (for example, ranked 1 through 5 with 5 being the highest). |
| Min Rank Input | The minimum numeric rank for the survey questions (for example, ranked 1 through 5 with 1 being the lowest). |