Schedule_callback Module
| Message Properties | Definition |
Callback to Current Phone Main Prompt Phrase | Main prompt to ask customer if to callback to current phone number. |
Callback to Current Phone No Input Prompt Phrase | Prompt to play back if customer not entering an option. |
Callback to Current Phone No Match Prompt Phrase | Prompt to play back if customer entering an invalid option. |
Callback to Current Phone Max Retries | Max number of retries allowed. |
Callback to Current Phone Timeout | Max timeout to select using current phone number or not. |
Callback to Other Phone Main Prompt Phrase | Main prompt to ask for other callback phone. |
Callback to Other Phone No Input Prompt | Prompt to play back if customer not entering the phone number. |
| Callback to Other Phone No Match Prompt Phrase | Prompt to play back if customer entering an invalid phone number. |
| Callback to Other Phone Max Retries | Max number of retries allowed. |
Time Main Prompt Phrase | Using your keypad, please enter the time at which you would like to receive a callback. For 8:30 AM, please enter 0830. If you would like to receive a callback at 1:30PM, please enter 0130. |
Callback Time No Input Prompt Phrase | Prompt to play back if customer not entering the callback time. |
Callback Time No Match Prompt Phrase | Prompt to play back if customer entering an invalid callback time. |
Callback Time Max Retries | Max number of retries allowed. |
Callback AM or PM Main Prompt Phrase | Main prompt to ask for AM or PM. |
Callback AM or PM No Input Prompt Phrase | Prompt to play back if reaching the max no input retries. |
Callback AM or PM No Match Prompt Phrase | Prompt to play back if reaching the max no match retries. |
Confirmation Main Prompt Phrase | Main prompt to confirm the callback number and time. |
Confirmation No Input Prompt Phrase | Prompt to play back if customer not confirming the number and time. |
Confirmation No Match Prompt Phrase | Prompt to play back if customer confirmation does not match the number and time. |
Confirmation Max Retries | Max number of retries allowed for confirmation. |
Invalid Callback Time Phrase | Prompt to play back if customer enters invalid callback time and AM / PM. |
Invalid Callback Time Max Retries | Max number of retries allowed to enter invalid callback time and AM / PM. |
Enable callback by order | Enables scheduled callbacks by order entered. |
Play back estimated callback time Main Prompt Phrase | Main prompt to play back estimated callback time. |
Play back estimated callback time NoInputPrompt Phrase | Main prompt to pay back estimated callback time if the customer input does not match. |
Play back estimated callback time NoMatch Prompt Phrase | Main prompt to pay back estimated callback time if the customer does not enter input. |
Play back estimated callback time Max No Input Prompt Phrase | Main prompt to pay back estimated callback time if the customer does not enter input exceeds retries. |
Play back estimated callback time | Main prompt to pay back estimated callback time . |
| Play back estimated callback time Max No Match Phrase | Main prompt to pay back estimated callback time if the customer input does not match exceeds retries. |
| Advanced Properties | Definition |
| Callback to Current Phone Max No Input Prompt Phrase | Prompt to play back if reaching max no input retries. |
| Callback to Current Phone Max No Match Phrase | Prompt to play back if reaching max no match retries. |
| Callback to Current Phone Valid keys | Valid keys for selecting to use current phone or not. |
| Callback to Other Phone Max No Input Prompt Phrase | Prompt to play back if reaching the max no input retries. |
| Callback to Other Phone Max No Match Phrase | Prompt to play back if reaching the max no match retries. |
| Callback to Other Phone Timeout | Timeout to enter phone number for callback. |
| Callback Time Max No Input Prompt Phrase | Prompt to play back if reaching the max no input retries. |
| Callback Time Max No Match Phrase | Prompt to play back if reaching the max no match retries. |
| Callback Time Timeout | Timeout to enter callback time. |
| Callback AM or PM Max No Input Prompt Phrase | Prompt to play back if reaching the max no input retries. |
| Callback AM or PM Max No Match Phrase | Prompt to play back if reaching the max no match retries. |
| Callback AM or PM Valid Keys | Valid keys to select AM or PM. |
| Callback AM or PM Timeout | Timeout to enter AM or PM. |
| Confirmation Max No Input Prompt Phrase | Prompt to play back if customer reaching max number of no input. |
| Confirmation Max No Match Phrase | Prompt to play back if customer reaching max number of no match. |
| Confirmation Valid Keys | Valid keys for confirming the callback number and time. |
| Confirmation Timeout | Timeout for entering confirmation. |
| Variable for Phone Number Entered | The variable to store the entered phone number. |
